05 / FAQ
5.1 Which languages are currently supported?
Back-office / Front-end UI: Switch manually in the interface settings.
| Language | Code |
|---|---|
| Simplified Chinese | zh |
| English (default) | en |
| Vietnamese | vi |
API: Specified via the request parameter lang; noted in each endpoint's parameter description.
| Language | Code |
|---|---|
| Simplified Chinese | LANGUAGE_ZH_CN |
| English (default) | LANGUAGE_EN |
5.2 Which countries are currently open?
South East Asia
| Country / Region | Code |
|---|---|
| Malaysia | MY |
| Philippines | PH |
| Singapore | SG |
| Vietnam | VN |
Other
| Country / Region | Code |
|---|---|
| Australia | AU |
| Canada | CA |
| China | CN |
| Hong Kong | HK |
| India | IN |
| New Zealand | NZ |
| Papua New Guinea | PG |
| South Africa | ZA |
| United Kingdom | GB |
| United States | US |
5.3 Customer Support Contacts
Support operates day and night shifts. For assistance, send an email and we will respond within 24 hours.
| Issue Type | |
|---|---|
| General inquiries | support-general@merchant.uni247.xyz |
| Sports event inquiries | support-sport@merchant.uni247.xyz |
| System technical issues | support-technical@merchant.uni247.xyz |
5.4 What is the difference between a test merchant and a production merchant?
A test merchant tests functions such as the system and error handling in the production environment, with bets routed through the risk-control test line, ensuring all functions work correctly before going live. A production merchant operates in the production environment, with bets routed through the risk-control production line.
5.5 Can the minimum bet be adjusted?
No, it is a fixed value.
5.6 Is a game lobby supported?
There is no lobby or sub-game structure.
5.7 Is guest mode (use without login) supported?
Guest mode without login is not currently offered. All functions require identity verification via the login API before use.
5.8 Demo Access
To help partners quickly understand the system workflow and game interface before formal integration, a demo entry point is provided for direct login:
Demo entry: https://login.bfxdemo.com/
- The demo environment does not require the API integration flow; you can log in directly with an account and password.
- The demo path differs from the SSO path used in the production integration flow. It is for feature preview and interface familiarization only and must not be used for production integration.
- For production integration, follow the 01 / Integration Flow and 02 / Login + Wallet APIs chapters of this document.